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Responsibilities

• Provide daily application support for both Retail and F&B businesses under TOG.
• Test, implement, and support systems and applications developed by vendors, such as POS and Microsoft

Dynamics NAV/CRM.

• Monitor application performance and ensure system quality and stability.
• Prepare regular application monitoring and performance reports.
• Coordinate with vendors to support applications and related projects.
• Develop user guides, FAQs, and other relevant system documentation.
• Develop and maintain tools and applications to support TOG users.
• Perform other ad-hoc duties as assigned.

Qualifications

• Bachelor’s degree in business administration (MIS), Information Systems, Information Technology, Computer

Science, or a related field.

• 3–5 years of direct experience in Application Support or Software Support.
• Strong sense of responsibility with excellent problem-solving skills.
• Good communication and interpersonal skills.
• Service-minded with a customer-focused attitude.
• Knowledge of retail or F&B business operations, particularly in the retail industry, is preferred.
• Basic knowledge of programming languages such as .NET or Java, and database systems such as MS SQL, Oracle,

or equivalent.

Responsibilities

• Provide daily application support for both Retail and F&B businesses under TOG.
• Test, implement, and support systems and applications developed by vendors, such as POS and Microsoft

Dynamics NAV/CRM.

• Monitor application performance and ensure system quality and stability.
• Prepare regular application monitoring and performance reports.
• Coordinate with vendors to support applications and related projects.
• Develop user guides, FAQs, and other relevant system documentation.
• Develop and maintain tools and applications to support TOG users.
• Perform other ad-hoc duties as assigned.

Qualifications

• Bachelor’s degree in business administration (MIS), Information Systems, Information Technology, Computer

Science, or a related field.

• 3–5 years of direct experience in Application Support or Software Support.
• Strong sense of responsibility with excellent problem-solving skills.
• Good communication and interpersonal skills.
• Service-minded with a customer-focused attitude.
• Knowledge of retail or F&B business operations, particularly in the retail industry, is preferred.
• Basic knowledge of programming languages such as .NET or Java, and database systems such as MS SQL, Oracle,

or equivalent.